Independent guides for hotel guests

Hotel Rules, Rooms and Fees, Explained Before You Check In

How old you have to be to get a room in your state, what your room includes, what booking and cancelling really cost, and how to stay safe on the road.

Quick answers for hotel guests

How old do you have to be to get a hotel room?
Usually 18. In the US and most countries, guests must be at least 18 to check in without an adult, though some properties set their minimum at 21. Hotel age requirements and ID rules →
Can you cancel a hotel reservation after checking in?
You can cut the stay short, but it is usually handled as an early departure, not a cancellation. Nights you have used are owed; unused nights may be refunded depending on the rate, and some hotels charge an early departure fee. Early departure fees and refunds →
Is it cheaper to book directly with the hotel?
Sometimes. Booking direct can mean lower prices, fewer fees or added perks, but online travel agencies may have lower rates, especially during sales. Direct booking vs. third-party sites →
Is the coffee in hotel rooms free?
In most hotels, yes: in-room coffee is complimentary and included with your stay. Some places charge for extra coffee or specialty options, so check for signs or notes in the room. When in-room coffee costs extra →
How much should you tip the hotel valet?
$2 to $5, given when the valet returns your car, per the Emily Post Institute. Tip toward the higher end at upscale hotels, in bad weather, or when the valet goes out of the way for you. Valet tipping etiquette →
Is hotel WiFi safe to use?
Usually safe for everyday browsing, because most websites and apps now encrypt your data, according to the FTC. The real risks are fake networks, the occasional unencrypted site or app, and scams. How to stay safe on hotel WiFi →

What's in a hotel room

All 14 articles →

Room sizes, towels, sheets, hair dryers and the other things guests wonder about before they pack.

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Staying safe at a hotel

All 7 articles →

Practical steps for your room and your stay, plus what to know when a storm or an injury is involved.

Booking, stays and fees

Read these before you reserve: what direct booking saves, what changing your dates costs, and how long and with how many people you can stay.

Hotel types, explained

What the labels on a booking site actually mean for your stay.

Where to stay

All 15 articles →

Answers for specific trips: Las Vegas hotels, the Disney monorail resorts and the ride from Cancun airport.